Customer Service


Customer Service

 Our aim is to provide you with the best quality products that you’re sure to love!
As a custom shop, we listen to exactly what you want and how you want it by doing so; we are able to fulfill your desires and provide you with product to fit your requirements.

There are no refunds or returns on custom products. However, if you are not satisfied with our products, please contact us to see what options we have obtainable for you.

Placing an Order:

All orders can be placed in person, or over the phone.
All orders require a 50% deposit before order is processed. No order is started unless deposit is received.

PayPal and etransfers are accepted by V3 Seating.

All orders on standard booths can take a minimum of 3-4 weeks from the date your order is placed; special orders may take longer depending on materials in stock.

Return Policy:

* There are no refunds or returns on custom products.
If our product is damage during shipping or installation V3 Seating’s are not responsible however if the stitching becomes loose we will fix it – like all materials wear and tear is a possibility over time.

We recommend cleaning our products with light soap and water as chemicals products may cause damage to the vinyl’s and fabrics.

Shipping, Pick-up or Delivery:

All of our customers have the option to have products picked up, delivered or have booths shipped via fright company.

Shipping – Outside Ontario- your order can be shipped to you via your choice of freight service. All order must be paid in full before order being shipped.
Pickup – we always recommend pickup because that way the customer can review their product and get any installation advice before taking their products

Delivery – V3 Seating works with delivery services that can deliver your order to you at an inexpensive cost.

Pick-up – all orders must be picked up within 5 business days after completion or subject to a storage fee. All orders must be paid in full before pick-up.

Installation:

All of our booths are designed to installed with just a few screws –Majority of our booths come in 3- 4 pieces – seats, back and base are separate for easy transporting and installing.

Warranty:

Please download a pdf copy of our warranty

Send us your Info

Email us your floor plans along with any pics you may have that will help to make your order process faster.

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